Here is an automated Help Desk reply that you can uses as a template for yourself or business.
Dear Dr. Smith:
Thank you for submitting your request to the Helpdesk. Your Work order has been logged in our system. Your request is being carefully read and will be handled in a timely manner.
PLEASE DO NOT REPLY TO THIS E-MAIL.
For NETWORK RELATED issues, please allow a MINIMUM OF XX HOURS FOR the issue to be resolved.
For COMPUTER RELATED issues, please allow a MINIMUM of XX HOURS for the problem to be resolved.
Your patience while we handle your request will be greatly appreciated.
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