Here is an automated Help Desk reply that you can uses as a template for yourself or business.
Dear Dr. Smith:
Thank you for submitting your request to the Helpdesk. Your Work order has been logged in our system. Your request is being carefully read and will be handled in a timely manner.
PLEASE DO NOT REPLY TO THIS E-MAIL.
For NETWORK RELATED issues, please allow a MINIMUM OF XX HOURS FOR the issue to be resolved.
For COMPUTER RELATED issues, please allow a MINIMUM of XX HOURS for the problem to be resolved.
Your patience while we handle your request will be greatly appreciated.
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Technology Support Specialist at Sipylus
About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.
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