If you are not having any luck when seeking universal scanner drivers to support Windows XP and later for your unsupported HP scanner on Windows, I may have a solution or two for you.

If you have access to a Canon imageRUNNER ADVANCE system or will become a future user, here are a few things that you need to know as an owner and end-user.

Powering Up
The power button on the systems is usually hidden. This prevents the Canon imageRUNNER ADVANCE system from accidentally being turned off or getting damaged along with being turned on by those who are unauthorized. As a majority of people are right-handed, check the right side of the system for the power button under a flap.

If your Omniclone 5Xi is not working, you should first try do do a touchpad calibration as this often resolves the issue.

Logicube Omniclone 5Xi
1. Press the Reset button (with your left index finger) located on the right rear of the unit and hold it in.
2. Press and hold the Set button (with your right index finger), then release the Reset button.
3. Hold the Set button until the unit boots to a screen that reads “Touchpad Calibration. Please touch square with finger (1/5)”.
4. Look for a square at the top of the screen. Touch the square when it is located.
5. Repeat the previous step four more times. The unit will count each time the square is pressed correctly. It will count (1/5), (2/5), etc.
6. Once the screen has been calibrated, it will reboot to the Main Menu Screen.

When Google Chrome opens slowly, it is usually a sign that you have rogue extensions installed. Once you have them removed, Google Chrome should start to operate normally.

Windows
If Google Chrome crashes or freezes immediately or after you try to navigate to the extension area, you will want to uninstall Google Chrome from the Control Panel. To be safe, save any documents that you may have open and restart the device. Once are back

When assisting user in a educational institution, you will get at least one support request that Banner 8 Navigation is not loading. A majority of the time, the issue is not the application or server related but the default browser being switched to chromium-based browsers that are unsupported with Banner 8 but acceptable with the upcoming Banner 9.

Quick Fix
A quick fix is to make the default browser Internet Explorer if they are using Microsoft’s Internet Explorer on Windows 10 and earlier as Microsoft plans to drop Interner Explorer in Windows 11. Please note that in doing making Internet Explorer the default once again, you risk the issue returning since most (actually all) third-party browsers will nag the user to become the default and once this happens and the user agrees to the changes, you will get contacted once again to fix the issue.

Temporary Fix
Show the user in person how to “quick fix” the loading issue if they seem very interested to learn. They may forget what you taught them but when they call in or email for assistance, you should be able to talk them through the steps as they have experience doing so in the past.

Permanent Fix
My permanent fix is to force Banner 8 Navigation to open in Internet Explorer (until Windows 11 is released as Windows 11 will no longer feature Internet Explorer) no matter what browser is configured as the default by creating a custom desktop shortcut. Since Microsoft plans to kill off Internet Explorer slowly, in chromium-based browsers that you or they have installed, add an extension to emulate Internet Explorer to regain functionality as in the video demonstration below.