If restarting your device does not solve your issue, here are a few simple tips to know before requesting technical support. By keeping these things in mind before, during and after making a request, it will aid you in getting a permanent solution to your problem.
BEFORE
•Gather as much information as possible on your issue.
•Have a main and secondary phone number where you can be reached.
•Have a secondary email address for written instructions and attachments.
DURING
•Provide any additional information requested by the technician.
– Provide the exact nature of the problem(s).
– Identify which application(s) are experiencing problems.
– List or Images of error messages that are displayed.
– The Operating system (DOS, Windows, Macintosh OS or UNIX) being used.
– Where you were/are located when you have the problem.
– What approximate date(s) and time(s) you experience the problem.
– How you are accessing the network (locally or via dial-up).
•Don’t make changes to any configuration or files.
AFTER
•Ask for solutions to avoid or minimize the problems in the future.
•Request information to give to Technical Support should the problem returns.
