If you or someone that you are assisting is having an issue when printing to a Ricoh Multifunction Printer, it could be due to one or more of the following.
Missing Drivers
If you are given a replacement drive for your computer due to malware or any other issue, there is a chance that the drivers and the Ricoh MP were not added especially if the organization utilizes different models as installing the incorrect driver can cause a potential issue.
PIN
If enabled, a PIN is required to print and this could be missing, added incorrectly, or is not yet given permission to print. To find out, access the MP in the browser and look at the print jobs. If it says that you do not have the privilege to use this function, that the administrator has to give it to you.
IP Address
I noticed that a few associates in the IT Department had issues when they tried to install a Ricoh Multifunction Printer so they take the easy route and let Windows do it for them. Unfortunately, Windows is not smart enough to do so if the Ricoh Multifunction Printer was added via the IP address using the print wizard instead of the Ricoh installation drivers.
Hardware
1. No drivers as the HDD was replaced.
2. No drivers as the employee is a new hire.
3. No PIN as the user is not on their own PC.
4. No PIN as one is not created.
5. Missing PIN as the user was not present during install.
6. No IP address as it was added manually instead of choosing from the installer.
7. Wrong IP as the user switched department or tried to impress IT by doing on their own.
8. Copier is unplugged or turned off.
9. The Ethernet cable is missing or unplugged.
10. No paper in the trays.
11. Tray not fully closed.
12. Wrong PIN due to typo or using WebServices PIN
13. Sent to the wrong printer (ie. Department printer)
14. Trying to print a PDF with Microsoft Edge or Chrome instead of Adober Reader DC.
15. Print with the number of copies set to 0 or a letter.
Stephan Pringle
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