One of the biggest mistakes I see MSPs make is ineffective utilization of their technicians’ time. What I mean by this, is that their technicians are spending too much time performing menial tasks, like updating patches or resetting passwords, rather than working with your staff and clients to solve business problems. Not only is this costly to your business, but it also contributes to a high employee churn rate.
So how can you improve this as a business owner? A good option would be to leverage a Network Operations Center (NOC), which acts as an extension of your team and can help perform these repetitive, everyday tasks. Imagine the time it would save your team if a NOC was completeing 90% or more of your routine tickets. And when that NOC is integrated directly into your RMM platform, that’s where the magic really happens.
If you want to learn more about the business case for an integrated RMM/NOC platform, let me know if you have any concerns.