• Background
    • Awards
    • Biography
    • Resume
  • Blog
    • Articles
    • Cookie Policy
    • Galleries
      • Photo Gallery
      • Video Gallery
    • Glossary
  • Contact
    • Contact
    • Social Networks
  • IT
    • Downloads
      • Windows
    • Equipment
    • Hardware
    • Software
    • Testimonial
    • IT Home
  • Projects
    • Business Projects
    • HackBook Projects
    • Hackintosh Projects
    • Website Projects
    • More Projects
  • Service Rates
    • Business Rates
    • Residential Rates

Web Version of Track-It

Friday, August 29, 2003 Articles, Tips Comments Off on Web Version of Track-It

I always wondered if there was a web version of Track-It for technicians but was always “No!” by the HelpDesk Coordinator below were my substitute or hacks until I did find out that a web version was indeed available. It seems the HelpDesk Manager knew but kept the from the Technicians and HelpDesk Coordinator so we always had to return to our desks to update tickets and find the next task.

AnyConnect/VPN
I shared a workstation so I took my own laptop that was for connectivity testing and added VPN to get behind the firewall. I could then see all my tickets as long as WiFi was nearby or until my laptop battery gave out. Since the connection was wireless, it was slow communicating so I would only use it to see my tasks and plot a efficient route for the day.

Remote Desktop
Once I did not have to share workstations, I let my laptop rest and enabled Remote Desktop on the workstation so that could update tickets directly from the End User computer. After a while, the Manger and Coordinator would wonder how they would never see me return but my tickets were being done plus my completed tickets whould be the highest for each day.

Browser Links
I noticed that http://helpdesk/TrackItWeb/SelfService was for the End Users but why not http://helpdesk/SelfService/ so I dropped made SelfService from the link and tested http://helpdesk/TrackItWeb/ and noticed that was for Technicians.

Track-It Server: http://helpdesk/
Technician Log In: http://helpdesk/TrackItWeb/
Self Service Center: http://helpdesk/TrackItWeb/SelfService

The following two tabs change content below.
  • Bio
  • Latest Posts
facebook-profile-picture
My Twitter profileMy Facebook profileMy LinkedIn profileMy Pinterest profileMy YouTube channel

Stephan Pringle

Chief Executive Officer at Sipylus
About The Author: Stephan Pringle is an Information Technology Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.
facebook-profile-picture
My Twitter profileMy Facebook profileMy LinkedIn profileMy Pinterest profileMy YouTube channel

Latest posts by Stephan Pringle (see all)

  • OneUpdater by VOMPT Limited - Sunday, November 3, 2019

Related posts:

  1. End a Technician’s Track-It Session
  2. Auto Logout Period for Track-It
  3. Find Your cPanel Version
  4. Ports
  5. Determine the Bit Version
  6. Remote Desktop Entries
  7. Verify Your Apache Version
  8. Port Scanning
  9. Verify Java Version on Device
  10. Using Your Technicians Effectively
  11. AdSense for Search Upgrade
  12. Microsoft Exchange on an iPhone
  13. Security Error Code 0x80070424
  14. Checksum for the Nexus 7 Wi-Fi
  15. Update or Clean Install M7
  16. Hard Drive in Your Laptop
  17. Block Highlighting of Text
  18. Block Dragging of Images
  19. Spoofed: ATTENTION!!!
  20. Address Book is Not Working

Comments are closed.

Copyright © 1990-2019 Stephan Pringle. All rights reserved.

Stephan Pringle

IT Technical Support Specialist

  • Keyword Search

  • Topic Sponsor

  • Social Networks

    twitterfacebookgooglepluspinterestlinkedinxingmyspacebloggertumblrtypepadwordpressgowallaflickrsoundcloudspotifylastfmyoutubevimeodeviantartdribbbledeliciousdiggredditstumbleuponrssemailfriendfeedskype
By using this site, you agree to the Terms of Use