Service Rates (Residential) Home Rates Residential Service Rates Onsite Service & Support $15.00 per hour (4 hour minimum) Telephone Support $0.25 per min (20 minute minimum) Onsite Training & Support $15.00 per hour (4 hour minimum) Onsite Group Training 3 or more $15.00 per hour per person (1 hour minimum) Same Day Emergency Response $60.00 first hour – same day response Travel Charge (Outside Essex County) $10.00 per trip Same Day Emergency Response is Available. Sipylus, LLC accepts cash, personal and company checks, Visa and MasterCard and funds through PayPal. Payment for hardware, software and services is due on delivery and/or completion of service. Net Terms are available with approved credit.