| Onsite Service & Support | $15.00 per hour (4 hour minimum) |
| Telephone Support | $0.25 per min (20 minute minimum) |
| Onsite Training & Support | $15.00 per hour (4 hour minimum) |
| Onsite Group Training 3 or more | $15.00 per hour per person (1 hour minimum) |
| Same Day Emergency Response | $60.00 first hour – same day response |
| Travel Charge (Outside Essex County) | $10.00 per trip |