While installing a DYMO LabelManager PNP Label Maker for a client in their office, I noticed that .Net Framework 3.5 was required. I felt this was not a problem as I can enable .Net Framework 3.5 in the Control Panel of the Windows 8.1 Operating System or download it from Microsoft’s website.
Neither of the above worked until I remember that I am in an office environment and WSUS (Windows Server Update Services) might be a cause of the client and myself not being able to install the programming infrastructure to operate the labeler so I switched over to the local Administrator account on the computer, and proceeded to execute gpedit.msc from the Run window.
Are you seeing lines while printing and scanning on an HP All-In-One Printer? I have encountered this issue numerous times and I can use my experience to assist you.
TROUBLESHOOTING
One Sided Print
Open up a text editor (such as Microsoft Word) and then type the word FRONT and then print it to the affected printer. Does the print job come out with the lines still showing on the side where the text is written on the page? If so, you may have an issue with the ink system which needs further investigation.
Two Sided Print
For the two sided print, use your text editor (such as Microsoft Word) and add FRONT to page one and BACK to on the second page. When you print the document, remember to select double sided. If both sides comes out dirty or with lines, you have confirmed the ink is the culprit. For page one having lines and page two being clear, you just confirmed that the device needs to be calibrated and cleaned.
One Sided Scan/Copy
If you are doing a one sided scan using the ADF (Automatic Document Feeder) or the Flatbed and see lines in your preview or print out, you will need to make sure that the device is on and then pull the power cord out from the rear of the device for at least 15 seconds. When you reconnect the power, it will attempt to recalibrate itself so make sure the flatbed and ADF are empty before reconnecting.
Two Sided Scan/Copy
If you are doing a two sided scan using the ADF (Automatic Document Feeder) and see lines in your preview or print out on the FRONT page only, you will need to make sure that the device is on and then pull the power cord out from the rear of the device for at least 15 seconds. When you reconnect the power, it will attempt to recalibrate itself so make sure the flatbed and ADF are empty before reconnecting.
If you receive a Script Error message when surfing with Internet Explorer, try the following.
Clean Up
The first method that you should try is by clearing cache and cookie info from the machine to see if it resolves the issue.
Reset The Browser
Resetting the Internet Explorer browser is one way of solving the Script Error message. Do this only if other free Internet browsers that are installed on that machine is fine or if Internet Explorer is operating normally on other computers located on your network as this will prevent you from eliminating local browser settings when the issue is on the website itself.
If you have a corrupted Segoe UI Symbol font, it can cause an annoyance with the Windows Operating System. Why? Well, the font is used to display icons (such as a power button) on the logon screen and without a stable font, you will see vertical rectangles in its place.
Repairing the Font
To repair the font, experts can navigate to the fonts folder in the Control Panel (Control Panel\Appearance and Personalization\Fonts) using a local or network account that is a member of the Administrator group and then paste over the corrupted seguisym.ttf font aka (Segoe UI Symbol Regular) with one that is not corrupted. Novices can double click on the replacement font then click the install button.
Operating System Version
Do not worry if the you do not have the same Windows OS available. The troubled PC that I was fixing for a client was Windows 8.1 Professional and I was able to take the font from my Windows 10 Professional and copy it to their computer to fix the problem. All you need to make sure is that the replacement font is not corrupted. A restart of the troubled Windows PC is not required but you will need to logout to see the changes on the logon screen after you have uploaded the font. If you do not have access to another Windows PC, you could try to ask a friend, coworker or search the Internet but make sure it is from a source that you can trust.
Segoe Font Version
* 5.00 – Windows 7 [download]
* 5.90 – Windows 8 [download]
* 6.23 – Windows 10 [download] Thank me by donating 1GB storage of storage or by shopping on Amazon and Newegg with my link.
Amazon will launch later this year a new feature called OneLink that enables publishers to monetize traffic on their site from United Kingdom (UK) and Canada (CA) via Amazon’s text links. OneLink will also give your visitors an improved shopping experience by creating a seamless redirect to their local Amazon storefront.
Are you wondering how Web Companion Pro got installed on your computer? Well, If you were to download FileZilla from filezilla-project.org, it will be bundled along with the install.
Ad-Aware Web Companion Pro detects and blocks harmful websites, defending you against malicious threats such as malware, phishing sites and browser hijacking.
This is the reason why I always encourage users to read before they click and also to use the custom options when installing all software programs.
A bundled program could be useful but it can also have a old program that is not patched against exploits and this can be harmful to your system and information.
Are you considering using Shell Fork Bomb Protection? You should as it is helpful for the sites on your server. To configure the status between enabled and disabled, you need to navigate to Home > Security Center > Shell Fork Bomb Protection in WHM.
Very experienced users who can try the Command Line access from cPanel. Keep in mind that you need to restart your cPanel services.
When To Enable Shell Fork Bomb Protection
To prevent users who have terminal access (SSH/Telnet) the ability to use all of the resources on the server, you should enable Shell Fork Bomb Protection. perl -I/usr/local/cpanel -MCpanel::LoginProfile -le 'print [Cpanel::LoginProfile::install_profile('limits')]->[1];' When To Disable Shell Fork Bomb Protection
If you have a WordPress or similar site, you should know that Shell Fork Bomb Protection can conflict with certain caching plugins (like W3 Total Cache) so if you have any caching plugins installed and running on your sites go ahead and disable the protection to prevent issues if the use of the plugin is crucial to the functionality of your site. perl -I/usr/local/cpanel -MCpanel::LoginProfile -le 'print [Cpanel::LoginProfile::remove_profile('limits')]->[1];'
If you have no access to Webmail from your home or office, log into your cable modem and see if these settings are enabled. If they are, then you have discovered the cause and will need to lower the blocking settings permanently or temporary when you need to connect to Webmail.
LAN-to-WAN: Allow as per below.
HTTP and HTTPS (TCP port 80, 443)
DNS (TCP/UDP port 53)
NTP (TCP port 119, 123)
email (TCP port 25, 110, 143, 465, 587, 993, 995)
VPN (GRE, UDP 500, TCP 1723)
iTunes (TCP port 3689)
WAN-to-LAN: Block all unrelated traffic and enable IDS.
If you have no access to WHM from your home or office, log into your cable modem and see if these settings are enabled. If they are, then you have discovered the cause and will need to lower the blocking settings permanently or temporary when you need to connect to WHM.
LAN-to-WAN: Allow as per below.
HTTP and HTTPS (TCP port 80, 443)
DNS (TCP/UDP port 53)
NTP (TCP port 119, 123)
email (TCP port 25, 110, 143, 465, 587, 993, 995)
VPN (GRE, UDP 500, TCP 1723)
iTunes (TCP port 3689)
WAN-to-LAN: Block all unrelated traffic and enable IDS.
If you have no access to cPanel from your home or office, log into your cable modem and see if these settings are enabled. If they are, then you have discovered the cause and will need to lower the blocking settings permanently or temporary when you need to connect to cPanel.
LAN-to-WAN: Allow as per below.
HTTP and HTTPS (TCP port 80, 443)
DNS (TCP/UDP port 53)
NTP (TCP port 119, 123)
email (TCP port 25, 110, 143, 465, 587, 993, 995)
VPN (GRE, UDP 500, TCP 1723)
iTunes (TCP port 3689)
WAN-to-LAN: Block all unrelated traffic and enable IDS.
Are you having problems with your HP OfficeJet Pro 8740 All-in-One Printer? Please see if any of these troubleshooting tips below will help in troubleshooting and repairing your device.
Power Button is Illuminated
If the power button is illuminated and pressing or holding it in does not power it off, you will need to disconnect the power cable that is located in the rear of the device (left looking from the front, right looking from the back) or from the wall outlet. Once the power cord is disconnected, keep it that way for at least thirty (30) seconds. If you have to do other tasks (such as answering the phones, door, etc.) use the gaffer tape that i mentioned above and secure it to the wall or surface that the device is laying on so that it will not fall down and into a crevice that will be difficult for you to get to. After thirty (30) seconds has elapsed, firmly reconnect the power cord and power up the device.
Power Button is Not Illuminated
A power button that will not illuminate means the device is not getting power. If this is the first time the device is being turned on, check once again and make sure that the power cord is pushed in firmly at both ends. If it will still will not power on, try switching to a different outlet as these go bad at times. If you find the outlet to be bad, cover it up with gaffer tape so that you know to avoid it and look into repairing/replacing soon as the outlets often die in pairs.
Screen is Illuminated
If the Liquid Crystal Display (LCD) screen appears to be on and is missing the icons to control the functions of the device, powering it off for a few seconds will help. If the power button is not responsive as I mentioned above, disconnecting the power cable for thirty (30) seconds will help.
Screen is Not Illuminated
If both the power button and LCD screen remains off, please check and make sure that all the cables are connected properly. When shifting the device, the cord at times become loose from the back. If the power cord becomes loose frequently, an extended power cable will be very helpful to you. If the cord is not the issue, use HP’s Warranty Check Tool to see if can obtain a warranty repair or replacement. Once you get the replacement get it sold as this model is plagued with issues.
Sending a Transmission
After powering up the device, it may take up to three (3) minutes for the device to get a dial tone so that it can send and receive faxes so be patient. If after three minutes you can not send faxes, please make sure that you have placed the RJ11 connectors on your telephone cord into their proper jacks in the rear of the device. In a rush, I have seen clients plugged into the wrong jack by feeling with their hands. Take your time and do it right.
Receiving a Transmission
Call from a phone (not fax) to see if the line rings and also to see if the device answers. If the line rings forever, check in the settings to see if it is set for auto answer. On a dedicated fax line, this will not be a problem to set as it will not pick up voice calls.
Connecting to Wireless
I notice lots of people are buying all in one printers when I keep telling them not to do so as they are harder to repair plus when it is being repaired, the other features such as scanner and fax will be offline thus hurting your business. To make matter worse, they now want to print over WiFi so I have made the SSID with AP Isolation to stop the use and unnecessary calls for support.
If you notice that your email is stuck in the Outbox of Microsoft Outlook for your Microsoft Exchange account, you can do a few test to see what is the root cause of the issue.
* Password is Expired
* Network Account is Locked
* Connection is Lost
* Outlook is Corrupted
Test if Password is Expired
Using one of your installed free Internet browsers, navigate to the Outlook Web Access URL (ie. http://mail.example.com) that is used for remote email access and try to login to confirm if your password is expired. If it is expired, you will be prompted to change it. Once changed, save all your documents and logout of the computer and log in with the new password and Microsoft Outlook will open and send normally.
Test if Network Account is Locked
If the network account is locked, Outlook Web Access (ie. http://mail.example.com) will inform you that the password is incorrect. You will then need to contact your IT Department via phone but it is best to visit in person. If you logout and attempt to login, you should see a message saying that the referenced account is locked. If the IT Department is not yet open and you need to use the computer, you can temporarily disconnect the Ethernet cable (or WiFi) and login with the last know correct password then reconnect the cable or WiFi. Since the computer can not communicate with the ADDS, the stored credentials on your hard drive are used. This is the reason you must use a new hard drive and restore your data as viruses and malware that can steal your password could grab that information to send out SPAM and phishing emails. Please note that Outlook and shared drives will not work but the Internet and printing will be okay while the account is locked.
Test if Outlook is Corrupted
Sometimes, an Outlook profile will get corrupted so one option is to visit the Control Panel and create an additional profile (without deleting the bad profile) for the account that is causing problems. Creating a new profile for Outlook is also helpful for times when you cannot start Microsoft Outlook and receive Safe Mode error messages. I have never see a Microsoft Outlook Test Message when making a second profile for an Exchange account but I have seen it for POP3 and IMAP so do not be alarmed. If the alternative profile that you or the IT Department just created works, import any archive folders and setup rules from the bad profile. This is why it is important not to delete it the bad profile but leave it disabled.
If you do not know how to create an additional profile, try and move the emails to the draft folder. Once those stuck emails are in the draft folder, return to Outlook Web Access session (ie. http://mail.example.com) in the Internet browser and navigate to the draft emails folder. You can then open each draft email and send them off to your contacts.
Are you buying a domain name that has already been registered? Check out the blacklists to see if you will have any problems emailing from the domain or will be blocked by visitors security filters.
I bought two used domains and one is blocked by schools as it was used for a proxy while the other is banned from AdSense for the content that it had.
If Windows Update is stuck (especially on 0%) for at least 30 minutes, it is possible that your Windows PC has insufficient hard drive space to complete the updates. To determine this, you will needs access to a second hard drive or a second computer.
Second Computer
With access to a second computer, you can place your hard drive that is having the issue as a slave or secondary drive inside. Do not worry if the motherboard does not support adding a second hard drive as you should be able to use the data and power cable for your optical drive temporarily so you can see the capacity of the troubled hard drive in Windows Explorer.
Second Hard Drive
If you can not get access to a second computer, the next best thing is to get your hands on a second hard drive with the same OS and matching Legacy or UEFI firmware setting and boot it with your troubled drive as a slave or secondary hard drive. If you have a mirror copy of your hard drive, this will be perfect as it will save you up to an hour installing the Operating System and programs and all you need to do is upload your data.
Before powering up your backup drive, please remove the Ethernet cable so the computer can not go online to check for Windows Update. If you get the message of a hard drive not found when booting the hard drive, you will need to check your setting in the BIOS and cables once more.
Prevention
Run Disk Cleanup on your hard drive frequently. Windows update files are removed after 30 days to give you the chance to roll back but this also eats up your hard drive resources so put it on your calendar of things to do.
In Microsoft’s quest to provide more screen real estate when surfing the Internet and Intranet, they went ahead and hid the Menu Bar in Internet Explorer and most people do not notice this until it is time to print the page.
When they need to print the web page and notice that the menu bar is no longer around to complete their tasks, my phone rings to find out what on earth I did to cause it. Thanks for that, Microsoft. Fortunately, it easy to help them fix it over the phone and with this article, I can now have them do it via email as well by linking to this tip while responding to their ticket.
Using the Mouse/Touchpad
1. Make sure that Internet Explorer is open and not minimized.
2. Move the mouse to the top of the Internet Explorer window.
3. Right click on Internet Explorer window.
4. Wait for the menu to appear.
5a. To enable, left click the Menu Bar option.
5b. To disable, left click the Menu Bar option.
6a. If it was hidden, confirm the that the Menu Bar is now showing.
6b. If it was showing, confirm the that the Menu Bar is now hidden.
Using the Keyboard
1. Make sure that Internet Explorer is open and not minimized.
2. Press and release the ALT key on the keyboard to activate the Menu Bar.
3. Next press and release the V key.
4. Now press and release the T key.
5a. To permanently show the Menu Bar, click the M key.
5b. To permanently hide the Menu Bar, click the M key.
6a. If it was hidden, confirm the that the Menu Bar is now showing.
6b. If it was showing, confirm the that the Menu Bar is now hidden.
Thanks to the HUE-800S Manual, I discovered that the electricians hired to do the configuration missed this vital part and was no longer being blamed for physically damaging the switch or making Ethernet cables by hand improperly to cause the issue.
I have had clients complain about their ability to watch videos online as the video playback is green in the many free Internet browsers that they have tried. If you are reading this, I hope that you will be fortunate to have it resolved as well.
Edge by Microsoft (Microsoft Edge)
I have only received a limited amount of requests to troubleshoot Edge as the browser is avoided due to issues with UAC (User Access Control) in Windows 10. I used it personally for online banking in the past but after the constant pop ups and news feed on the home page, I have ditched it for an alternate browser. If you develop a problem watching videos, please try switching between a window and full screen using your Win+Shift+Enter keys. This is the only solution that I have found (and that works) and if I discover others, will post further tips.
Chrome by Google (Google Chrome)
I have received a few requests to troubleshoot Chrome and those users did not close their browser in a awhile so it did not get the chance to update so check to see if the browser has updates that needs to go through. An indication on the browser menu will show that updates are pending.
Internet Explorer by Microsoft (Microsoft Internet Explorer)
I receive daily requests to trouble Microsoft’s Internet Explorer so I know that there is a high chance that you need to have Microsoft Silverlight installed on the computer if the video is being streamed from a Microsoft website as it is their alternative to Adobe’s Flash. Since changes to the browser affects all local and domain users of the PC, be sure that you have local Administrator rights or have the password credentials for an Administrator account ready to enter when prompted. Before you attempt this solution, please look for your GPU rendering setting under the Advanced tab of Internet Options then check the box as this has help users on Windows 8.1 using Internet Explorer 11.
Firefox by Mozilla (Mozilla Firefox)
I only need to use Mozilla Firefox because it is one of the supported browsers for YouTube as it helps avoid most advertisements due to the plugins available plus play music in the background on mobile devices for free instead of subscribing to YouTube Red. Also, since I am not signed into YouTube or Google Account on Mozilla Firefox, my recommended list stays clean so I am not bombarded with videos that is always monetized by the publisher. If you are on YouTube with Mozilla Firefox and your video playback is green, try lowering your video playback setting to the lowest that it can go. If the video playback is no longer green and returns when you go to a higher video playback, please right click on the video and disable hardware acceleration from the Settings options.
Opera by Opera Software (Opera Web Browser)
Opera is a nice browser. An Intranet I use only worked with Internet Explorer (lazy programmers) so I could not use Chrome on my desktop or mobile. I had Opera installed along time ago but stop using it (due the the Amazon referral link on the Speed Dial page) but the Intranet could not tell I was not using Internet Explorer and loaded the content I needed to see so I used it when on mobile. As with the Firefox browser, if you are having issues with video playback, please go ahead and disable hardware acceleration.
Here are some spam comments on blogs to watch out for if you are planning to start a blog or open up comments to your readers.
1. Way cool! Some very valid points! I appreciate you penning this write-up plus the rest of the website is also really good.
2. Thank you very much for posting and sharing this great article. It is so interesting. I want to know some other information about this site. So please give me this news quickly. I always will be aware of you.
3. First You got a great blog .I will be interested in more similar topics. i see you got really very useful topics , i will be always checking your blog thanks.
Are you a customer of Comcast with XFINITY Internet? If so, you’ll soon have the chance to join XFINITY Mobile. To be one of their first customers, make sure that you have XFINITY Internet in place.
With XFINITY Internet in place, you will save over those customers that don’t.
If you see an email with a similar subject of “FW Payment 16-03-#133226” in your Inbox or the inbox of someone you care about, blast it with everything you got as it contains ransomware. When it infects the (usually Windows) system, it will then list the Locky Recover Instructions next to your encrypted files.
!!! IMPORTANT INFORMATION !!!!
All of your files are encrypted with RSA-2048 and AES-128 ciphers.
More information about the RSA and AES can be found here:
http://en.wikipedia.org/wiki/RSA_(cryptosystem)
http://en.wikipedia.org/wiki/Advanced_Encryption_Standard
Decrypting of your files is only possible with the private key and decrypt program, which is on our secret server.
To receive your private key follow one of the links:
1. http://i3ezlvkoi7fwyood.tor2web.org/928526BE8C3A66D6
2. http://i3ezlvkoi7fwyood.onion.to/928526BE8C3A66D6
3. http://i3ezlvkoi7fwyood.onion.cab/928526BE8C3A66D6
If all of this addresses are not available, follow these steps:
1. Download and install Tor Browser: https://www.torproject.org/download/download-easy.html
2. After a successful installation, run the browser and wait for initialization.
3. Type in the address bar: i3ezlvkoi7fwyood.onion/928526BE8C3A66D6
4. Follow the instructions on the site.
!!! Your personal identification ID: 928526BE8C3A66D6 !!!
Are you in need of Microsoft’s Windows 7 Service Pack 1? Before you can install Internet Explorer 11 on Windows 7, you will be informed that you need Windows 7 Service Pack 1 on your system if it is lacking.
1. Go to the download page on the Microsoft website.
2. Select Install Instructions to see which packages are available for download, and make note of the one that you need.
3. Select the appropriate language from the drop-down list, and then select Download.
4. Select the packages you need to install, select Next, and then follow the instructions to install SP1. Your PC might restart a few times during the installation.
5. After SP1 is installed, sign in to your PC. You might see a notification indicating whether the update was successful. If you disabled your antivirus software before the installation, make sure you turn it back on.
This is to inform you that we are currently upgrading all Mailbox Quota to 50GB inbox space for all Staff/Employee/Faculty and also conducting a General Mailbox Cleanup routine. This is done to improve the security and efficiency due to recent spam mails received.
Click Here to verify your Mailbox to Switch to the current Outlook Webmail 2017 with 50GB inbox space.
Please Note That: We will start deactivating unverified and inactive Mailbox Accounts after 24 hours of receiving this message.
With O&O DiskRecovery 12, you can search for and reconstructs data that was deleted or lost through software error. It also scans the entire hard disk, partition or USB Stick for lost files. Usage is very intuitive with a step-by-step wizard enabling users with little or no experience to easily recovery data they feared was lost. If O&O DiskRecovery is not already installed on your computer when trouble strikes, the instant installation is ready to help you. All you will need is a second computer and a removable drive.
If you want remove the K1000 Agent from your system, you will need to create a batch file called agent_msi_remove.bat. If the K1000 Agent is not on your system when you execute the batch file, you will get the following.
Command Line Removal
[MSGCODE: 000] Begin agent_msi_remove.bat processing.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 100] End agent_msi_remove.bat processing.
If the K1000 Agent is on your system, then it will uninstall it. It should work without your account being in the Administrator group but it is best to be in the group or switch over to a local account that has such access.
Command Line Removal
[MSGCODE: 000] Begin agent_msi_remove.bat processing.
[MSGCODE: 005] K1000 Agent is detected.
[MSGCODE: 006] Removing K1000 Agent.
Note: The Network Administrator (such as myself) can push it back to your system via Global Policy at anytime but we usually do it once. For new systems being deployed or replacement hard drives, the agent can be manually installed by our technicians.
If you are a Network Administrator and wish to prevent user from uninstalling, be sure that your technicians place them in the proper local group on the computer. For those who must be in the Administrator group to run programs such as FormFusion, try adding SmartShield by Centurion Technologies to the system as it will protect the hard disk drive from permanent changes upon a reboot.
WARNING: Removing the Agent from a PC owned by your job or school could cause you to face disciplinary action if done without permission. Read your employee or student handbook carefully or uninstall without permission at your own risk.
If you see RSA WebCRD in the title of a webpage on a website, that site is most likely an educational institution and the section is created for their Printing Department. It seems that one institution will use it and then the others copy to stay competitive or Rochester Software Associates, Inc. has a great Sales and Marketing Team to push the software.
Note: Be sure to get the SurePDF Driver if you will be using such services as it ensures that your document prints accurately, exactly the way it appears on your Windows or Mac application.
SurePDF 5.0 for Windows
Windows 10, Windows 8.1, Windows 8, Windows 7
SurePDF 5.0 for MacOS X
Mac OS 10.10 (Yosemite), Mac OS 10.11 (El Capitan), Mac OS 10.7 (Lion), Mac OS 10.8 (Mountain Lion), Mac OS 10.9 (Mavericks)
Download Area
https://printservices.example.edu/open/clientdownload
The host name on routers is one the the most important information to know as an IT Technician or even an Internet user. Normally, you can access a router web interface that is on your network by visiting http://192.168.X.X or http://10.0.X.X (a reserved static IP Address known as the GATEWAY) but unfortunately, the information can be changed and sometimes without your permission when there is a potential for an IP Address conflict on the network as seen below.
Important Update
To avoid a conflict with your Internet Service Provider, your router’s IP address has been updated to 172.16.0.1.
You must now update the IP addresses in your router’s configuration settings for each relevant service, such as port forwarding and IP address reservation.
If you no longer have the information posted above or can not access the router because it was changed by someone else, you could visit the Command Prompt and let IPCONFIG list the results to get the new GATEWAY information. Please note that if you are on WiFi, you could receive incorrect info if AP Isolation is being used.
If the Command Prompt is disabled due to Local or Global Policy, try these links instead to regain access to the router.
Having a problem with your computer and believe it is virus related? Well, I would suggest to you that you download, install and run the latest Microsoft Safety Scanner on your computer and check if it helps you to find the issue and correct the problem.
Please note that any data files that are infected may only be cleaned by deleting the file entirely from the system, which means there is a potential for data loss if you do not have a backup stored away in a free online storage account or locally on a USB Flash Drive.
Do you know how to check the headers of the email in Microsoft Outlook? Most people do not know that it is possible. Well, it is very possible to do so from the OPTIONS area. With the knowledge, you can see if the Microsoft Outlook Test Message that you found in your inbox or trash was originated from your computer or network.
To:
Subject:
X-PHP-Script:
Date:
From:
Message-ID:
X-Mailer:
MIME-Version:
Content-Type:
Outlook Versions
* Outlook 97
* Outlook 98
* Outlook 2000
* Outlook 2002
* Outlook 2003
* Outlook 2007
* Outlook 2010
* Outlook 2013
* Outlook 2016
* Outlook Express for Windows
* Outlook Express for Macintosh
If you are unfamiliar with the K1000 Service Center, the login screen has the information below.
Welcome and Login…
Welcome to the User Console. The “Downloads” tab contains software available for you to download and install. You can search on software by title, vendor, or label. Please only download and install software that you require.
You must login in to the User Console to browse software. Please enter your organization’s common user name and password below to login. If you have problems logging into the site, or cannot find software that you require please contact the IT Staff.
To see if your IT Department pushed the K1000 Agent to your provided computer with Global Policy or installed it in person while they were repairing it, you can look at your firewall inbound rules.
Firewall Inbound Rules
022:TCP:192.168.1.100 Domain Yes
139:TCP:192.168.1.100 Domain Yes
445:TCP:192.168.1.100 Domain Yes This rule has been applied by the system administrator and can not be modified.
The IP address (ex. 192.168.1.100) will be the server where the K100 Agent is hosted from and if you know how to access a shared folder on your network via the IP Address or Hostname, you can find the installer and uninstaller there to remove the K1000 Agent.
If K1000 Is Not Installed
[MSGCODE: 000] Begin agent_msi_remove.bat processing.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 100] End agent_msi_remove.bat processing.
If K1000 Is Installed
[MSGCODE: 000] Begin agent_msi_remove.bat processing.
[MSGCODE: 005] K1000 Agent is detected.
[MSGCODE: 006] Removing K1000 Agent.
Sadly, a Network Profile can become corrupted and the only permanent way to fix it is use the Registry Editor. Please keep in mind that you will have to setup Outlook (and similar programs) again so that they can access their email from the Exchange Server. The steps to recreate a network profile is as follow.
In Person Using the Registry Editor (Regedit.exe)
01. Log into the computer with a Local Administrator account.
02. Left-click the Start Button when from the Desktop.
03. Type regedit in the Run/Start Search box.
04. Wait for the Registry Editor window to open.
05. Double-click on the HKEY_LOCAL_MACHINE folder.
06. Double-click on the SOFTWARE folder.
07. Double-click on the Microsoft folder.
08. Double-click on the Windows NT folder.
09. Double-click on the CurrentVersion folder.
10. Double-click on the ProfileList folder.
11. Scroll through the listed key there paying attention to ProfileImagePath.
12. Now delete the key name that mentions the corrupted user’s network profile.
13. Minimize the Registry Editor window.
14. Navigate to the user’s profile folder on the boot drive. (C:\Users or C:\Documents and Settings\)
15. Append the username with ‘.old’ in the list.
Update: On one occasion, I mistakenly rebooted in step 16 and when the user logged in, all their files were already transferred during the restart to the new profile. I could not duplicate this, however, for other incidents with other users but felt I would share it with you as it could save time with a large profile.
16. Log out then have the user log into the computer.
17. Save a .txt file on the desktop and log out the user.
18. Have the user log in again and check for the .txt file.
19a. If the .txt file is still there, the issue is fixed so you can copy (not move) the data from the corrupted account.
19b. If the account still shows temporary, try and delete the profile from the Registry Editor again or setup a new hard drive and migrate the files from the account.
20. After four weeks, you can delete the appended profile and files to save disk space. If you replaced the corrupted hard drive, you can erase it and use for someone else.
Remote Desktop Using the Registry Editor (Regedit.exe)
01. Log into the computer with a Local Administrator account.
02. Left-click the Start Button when from the Desktop.
03. Type regedit in the Run/Start Search box.
04. Wait for the Registry Editor window to open.
05. Double-click on the HKEY_LOCAL_MACHINE folder.
06. Double-click on the SOFTWARE folder.
07. Double-click on the Microsoft folder.
08. Double-click on the Windows NT folder.
09. Double-click on the CurrentVersion folder.
10. Double-click on the ProfileList folder.
11. Scroll through the listed key there paying attention to ProfileImagePath.
12. Now delete the key name that mentions the corrupted user’s network profile.
13. Minimize the Registry Editor window.
14. Navigate to the user’s profile folder on the boot drive. (C:\Users or C:\Documents and Settings\)
15. Append the username with ‘.old’ in the list.
16a. Log out then have the user log into the computer if present.
16b. If user is not present, Reset the password and log in.
17. Complete the migration and leave a voice message to request new password.
If you have an email account, be aware of phishing on stinge.com. You will receive electronic mail directing you to a hosted page on stinge.com (see below for a few samples) that will attempt to phish your email credentials. Thankfully, if the page is reported, the host will take it down but in doing so, another one pops up.
While the host is reviewing the page, Chrome will alert users with the following message once users report it.
Deceptive site ahead
Attackers on stinge.com may trick you into doing something dangerous like installing software or revealing your personal information (for example, passwords, phone numbers, or credit cards).
