Dispatchers are to be alert, authoritative and able to exert whatever means necessary to fulfill their many responsibilities within the guidelines of their department.

When a request is made, the Dispatcher must be able to determine what resources are needed, then compare that to the resources that are available to be sent. Taking of the initial call is one of the must critical steps when deciding who to send or what is needed. You must ensure that all information is complete and correct and that you have all necessary information.

Liabilities can be imposed when procedures are not followed or errors are made in gathering in formation from the caller. A dispatcher who gives pre-arrival instructions that are wrong or that results in harm may have to pay damages.

It is the responsibility of the whole Department to insure and/or to assist the Dispatcher with maintaining an environment free from unnecessary interruptions and/or interference from outside noise that could give an unprofessional image.

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Stephan Pringle

Technology Support Specialist at Sipylus

About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.

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