I have encountered the HP Color LaserJet Pro MFP M477fdw during my support for printers over the years, and each time, the requester contacting for support was the coworker of an employee assigned to use the printer or a relative of a home-based business user as they are unfamiliar with the printer thus causing their issue.
HP Color LaserJet Pro MFP M477fdw
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About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.