If you are unable to scan multiple pages to email, here are some steps to try:
Check your scanner settings:
Ensure the scanner is set to multi-page or batch mode. On many devices, this option appears when you select the destination (such as email) or in the advanced scan settings.
Verify document feeder functionality:
If you’re using an automatic document feeder (ADF), make sure the pages are loaded correctly and the feeder is not jammed or dirty.
Confirm file format settings:
Some scanners default to formats (like JPEG) that only support single pages. Change the file type to PDF (multi-page) or TIFF (multi-page).
Check email configuration:
Ensure the email feature is set up properly on the scanner (SMTP server settings, authentication, etc.). If misconfigured, the device might stop after one page.
Update firmware or drivers:
Outdated software could cause issues. Check the manufacturer’s website for updates for your scanner or multifunction printer. If your scanner’s official drivers are unavailable or outdated, consider using universal scanner drivers as an alternative.
Try an alternative method:
If scanning directly to email keeps failing, try scanning to a folder or USB drive as a multi-page PDF, then manually attach it to your email.
