The HP ScanJet Enterprise Flow 5000 s4 is the scanner that users obtain that requires multiple Fujitsu scanners but lacks the budget to do so. To see what to expect or how to troubleshoot an issue, please see below.
A USB Error can be attributed to many issues but is often due to the USB cable being disconnected from the computer or the scanner so you will want to unplug both ends, check for debris and then reinsert. If the issue persists, restart the computer after saving all your important documents as it may have had a hiccup. You will also need to make sure that the PC stays awake as being off will trigger the message. If you shut down the computer at the end of the day, be sure to turn off the scanner (and connected devices) first then the PC. As a last resort, you may also try switching the USB cable to where your keyboard and mouse are connected or test on another computer with another device.
A quick way to do a test scan is to head on over to the Devices and Printers area in the Control Panel. Find the HP ScanJet Enterprise Flow 5000 s4, right-click on it and select the ‘Start Scan’ option. A window will then launch for you to do a scan. Often, legal size may end up being the selected option so be sure to choose the letter-size option if that is the correct size of your document.
If you no longer have the ability to do color scanning, you should check the setting to make sure that it is on 24-bit as that is usually the cause. For supporting these devices over the years, I see that this can be changed accidentally or by other logged in users on the computer system.
00:00 – HP ScanJet Enterprise Flow 5000 s4
00:10 – Testing for color scanning.
00:45 – The test came out in B&W only.
01:30 – Editing the scanner settings.
01:45 – Testing the new scanner settings.
02:08 – The B&W issue is fixed and color scanning is working.