Are you seeing lines while printing and scanning on an HP All-In-One Printer? I have encountered this issue numerous times and I can use my experience to assist you.
TROUBLESHOOTING
One Sided Print
Open up a text editor (such as Microsoft Word) and then type the word FRONT and then print it to the affected printer. Does the print job come out with the lines still showing on the side where the text is written on the page? If so, you may have an issue with the ink system which needs further investigation.
Two Sided Print
For the two sided print, use your text editor (such as Microsoft Word) and add FRONT to page one and BACK to on the second page. When you print the document, remember to select double sided. If both sides comes out dirty or with lines, you have confirmed the ink is the culprit. For page one having lines and page two being clear, you just confirmed that the device needs to be calibrated and cleaned.
One Sided Scan/Copy
If you are doing a one sided scan using the ADF (Automatic Document Feeder) or the Flatbed and see lines in your preview or print out, you will need to make sure that the device is on and then pull the power cord out from the rear of the device for at least 15 seconds. When you reconnect the power, it will attempt to recalibrate itself to make sure the flatbed and ADF are empty.
Two Sided Scan/Copy
If you are doing a two sided scan using the ADF (Automatic Document Feeder) and see lines in your preview or print out on the FRONT page only, you will need to make sure that the device is on and then pull the power cord out from the rear of the device for at least 15 seconds. When you reconnect the power, it will attempt to recalibrate itself to make sure the flatbed and ADF are empty.
Stephan Pringle
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