If you notice that your email is stuck in the Outbox of Microsoft Outlook for your Microsoft Exchange account, you can do a few test to see what is the root cause of the issue.
* Password is Expired
* Network Account is Locked
* Connection is Lost
* Outlook is Corrupted
Test if Password is Expired
Using one your installed free Internet browsers, navigate to the Outlook Web Access URL (ie. http://mail.example.com) that is used for remote email access and try and login to confirm if your password is correct and try to send an email to yourself. By sending an email to yourself, you confirm your email password is not expired and network account is not disabled and the issue is with the installed Microsoft Outlook itself.
Quick Fix to Send Emails
To get the stuck emails out if your received the test email, return to Microsoft Outlook and move the emails to the draft folder. Once those stuck emails are in the draft folder, return to Outlook Web Access session (ie. http://mail.example.com) in the Internet browser and navigate to the draft emails folder. You can then open each draft email and send them off to your contacts.
Temporary Fix to Send Emails
Continue t send email from the browser until you or your IT Department can find a permanent solution and the root cause of the emails being stuck.
Permanent Fix to Send Emails
Sometimes, an Outlook profile will get corrupted so one option is to visit the Control Panel and create an additional profile (without deleting the bad profile) for the account that is causing problems. Creating a new profile for Outlook is also helpful for times when you cannot start Microsoft Outlook and receive Safe Mode error messages. If the alternative profile that you or the IT Department just created works, import any archive folders and setup rules from the bad profile. This is why it is important not to delete it the bad profile but leave it disabled.
Network Account is Locked
If you lock the PC instead of logging out, you will not know that you need to enable the network account. If you had the Caps Lock on when entering your password on another computer, this could cause your account to become disabled after a few tries. Please print this article out now so that you can review the following steps below.
After printing out this article, save all your programs and documents and log out and then try to log in. If the account is locked, you will receive an error message. You can still get into your system by removing the computer’s Ethernet cable so that you can log in with your cached password but note that you will not have access to your shared drives and email until your network account is fixed by the IT Department. You will need to take a walk over to your IT Department to speak with HelpDesk since they will often not reset it via phone for security reasons but will often unlock it via phone if you call from your office phone.
be prompted to change it and it will need to meet the policy set by your System Administrator. Once you get in, Open Microsoft Outlook and see if you can send emails normally.
If there is a message saying that the referenced account is locked, then you will need to take a walk over to your IT Department to speak with HelpDesk since they will often not reset it via phone for security reasons but will often unlock it. You can still get into your system by removing the computer’s Ethernet cable so that you can log in with your cached password but note that you will not have access to your shared drives and email until your network account is fixed by the IT Department. This is one reason why you must replace the hard drive when you have a virus as it can contain a password stealer and snatch the saved password.