I am a long-time user of Cisco Phone Systems and had Cisco’s network infrastructure, but when it was time for an upgrade, a client that I worked with for many years went all in with Avaya’s network infrastructure and also switched to using Avaya Phone Systems with all the staff. Below is what I have encountered in my interaction.

Dial Tone and Network Connection
If you lose dial tone on a network connection on a connected computer, unplug the Ethernet cable for at least 15 seconds at the wall jack. After the elapsed time, reconnect and unlock the phone if necessary. If this happens frequently, try switching the cables or port on the network switch, as it may be failing. As a last resort, swap the phone to see if the issue is the phone, then replace the phone as soon as possible while in your warranty period.

Unlocking an Avaya Phone Systems
I do not know the cause, but once in a while, an employee of the client will call (usually from their mobile number or coworker’s line) to report that the telephone is asking for a password. Once it is confirmed in the Ellucian Banner Navigation program that they are still an active employee, I will dispatch a technician (or myself) to unlock it and test it for issues since their phone also provides a network and Internet to the employee’s computers.

Do Not Disturb
Do you need to stop the telephone from ringing? *08 is the code to enable the do not disturb option. When this is enabled, the phone wing not ring when called. To disable the option and let the phone ring, utilize the code *09.

Master Passwords
Some of the passwords that I have seen used over time are:
AVAYA – 28292
CLEAR – 25327
CISCO – 24726
CRAFT – 27238
PHONE – 74663
1ISALT – 147258

Support
HelpDesk: Email instructions to the user or dispatch a telecom technician.
Technician: Verify the user should have phone service, then unlock with the master password.
User: Follow the instructions in your welcome email or request a visit by a telecom technician.

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Stephan Pringle

Technology Support Specialist at Sipylus

About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.

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