I am a long time user of Cisco Phone Systems and had Cisco’s network infrastructure but when it was time for an upgrade, a client that I worked with for many years, went all-in with Avaya’s network infrastructure and also switched to using Avaya Phone Systems with all the staff. Below is what I have encountered in my interaction.
Unlocking an Avaya Phone Systems
I do not know the cause but once in a while, an employee of client will call (usually from their mobile number or coworker’s line) to report that the telephone is asking for a password. Once it is confirmed in the Ellucian Banner Navigation program that they are still an active employee, I will dispatch a technician (or myself) to unlock it and test it for issues since their phone also provides a network and Internet to the employee’s computers.
Some of the passwords that I have seen used over time are:
AVAYA – 28292
CLEAR – 25327
CISCO – 24726
CRAFT – 27238
PHONE – 74663
1ISALT – 147258
HelpDesk: Email instructions to the user or dispatch a telecom technician.
Technician: Verify the user should have phone service then unlock with the master password.
User: Follow instructions in your welcome email or request a visit by telecom technician.