I am a long time user of Cisco Phone Systems and had Cisco’s network infrastructure but when it was time for an upgrade, a client that I worked with for many years, went all-in with Avaya’s network infrastructure and also switched to using Avaya Phone Systems with all the staff. Below is what I have encountered in my interaction.
Dial Tone and Network Connection
If you encounter a loss of dial tone on network connection on a connected computer, unplug the Ethernet cable for at least 15 seconds at the wall jack. After the relapsed time, reconnect and unlock the phone if necessary. If this happens frequently, try switching the cables or port on the network switch as it may be failing. As a lat resort, swap the phone to see if the issue is the phone then replace as soon as possible while in your warranty period.
Unlocking an Avaya Phone Systems
I do not know the cause but once in a while, an employee of client will call (usually from their mobile number or coworker’s line) to report that the telephone is asking for a password. Once it is confirmed in the Ellucian Banner Navigation program that they are still an active employee, I will dispatch a technician (or myself) to unlock it and test it for issues since their phone also provides a network and Internet to the employee’s computers.
Some of the passwords that I have seen used over time are:
AVAYA – 28292
CLEAR – 25327
CISCO – 24726
CRAFT – 27238
PHONE – 74663
1ISALT – 147258
HelpDesk: Email instructions to the user or dispatch a telecom technician.
Technician: Verify the user should have phone service then unlock with the master password.
User: Follow instructions in your welcome email or request a visit by telecom technician.