I am a long time user of Cisco Phone Systems and had Cisco’s network infrastructure but when it was time for an upgrade, a client that I worked with for many years, went all-in with Avaya’s network infrastructure and also switched to using Avaya Phone Systems with all the staff. Below is what I have encountered in my interaction.

Unlocking an Avaya Phone Systems
I do not know the cause but once in a while, an employee of client will call (usually from their mobile number or coworker’s line) to report that the telephone is asking for a password. Once it is confirmed in the Ellucian Banner Navigation program that they are still an active employee, I will dispatch a technician (or myself) to unlock it and test it for issues since their phone also provides a network and Internet to the employee’s computers.

Passwords
Some of the passwords that I have seen used over time are:
AVAYA – 28292
CLEAR – 25327
CISCO – 24726
CRAFT – 27238
PHONE – 74663
1ISALT – 147258

Support
HelpDesk: Email instructions to the user or dispatch a telecom technician.
Technician: Verify the user should have phone service then unlock with the master password.
User: Follow instructions in your welcome email or request a visit by telecom technician.

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Stephan Pringle

Chief Executive Officer at Sipylus

About The Author: Stephan Pringle is an Information Technology Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.

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