Do you need help fixing Kronos Workforce Central for yourself or a client? Well, here are some questions to ask the client if you are troubleshooting over the phone and tips to give them to solve it.
Troubleshooting Checklist
* What OS (Operating System) are you using on the computer?
* Is there a shortcut on the desktop or browser to Kronos?
* Does the shortcut open Kronos when clicked?
* Is the page being opened in the Internet Explorer browser?
* Is the Internet Explorer browser using Compatibility View?
* Does Internet Explorer have toolbars installed and enabled?
* Did the browser ask you for a plug-in or show a plug-in error?
* Does the Kronos account and password work?
* Can you see anything (clearly) after you log in?
* Can you record any error messages received?
Operating Systems
Kronos runs in the browser and to access the login or logon page, you need a computer running Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP or Apple MAC OS-X 10.6. Keep in mind that OS loses support over time and will have exploits so updates/patches can cause Kronos to fail.
Desktop Shortcuts
If the Windows OS version is 64-bit, be sure the shortcut uses the ‘(x86)’ path to Internet Explorer to avoid errors to the 32-bit version of Kronos. To determine the bit version of the OS, check the properties page or run the script from Microsoft’s website.
Popup Blocker
Be sure that you have your popup blocker on LOW if you need to have it enabled or whitelist the path to Kronos to prevent errors. If you have the Google Toolbar installed, be sure to whitelist Kronos there as well or disable its popup blocker function.
Toolbar
As previously mentioned, toolbars can cause issues with Kronos so be sure to remove Internet Explorer toolbars from your system. It’s best to install a secondary browser for Internet use and save Internet Explorer for your internal network.
Java Version
Uninstall Java Runtime Environment through the Control Panel and run Kronos in the browser. Once you run Kronos in Internet Explorer, it will find the right version of the Java Runtime Environment and patch the Internet Explorer browser. This often takes 1 to 5 minutes to complete so do other non-PC tasks while it patches.
Remote Access
To access Kronos from outside your company, you may need to provide your IPv4 directly to the IT department as this is safer than using a Virtual Private Network (VPN) software where anyone can get through the firewall with the software and a compromised account. If VPN software has to be added, keep in mind, you may need to bring your device to your job to have it evaluated then configured or allow remote access to your system at home via the IT department so that they can properly install and configure access.
Web Browsers
Before accessing Kronos, install at least Internet Explorer 7 or Apple Safari 5.x on your Hackintosh. At this time, avoid one of the many free internet browsers such as Google Chrome and Firefox as these are not supported well and will cause undesired effects when launching, entering data or while scrolling. As for Microsoft Edge, the Edge browser does not support plug-ins and therefore will not run the Java needed for Kronos. Switch to Internet Explorer from the More Actions option located at the top right of the Edge browser and click on Open with Internet Explorer.
Stephan Pringle
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