I noticed that a few associates in the IT Department had issues when they tried to install a Ricoh Multifunction Printer on Windows 7 that they then blamed Windows 7 as the cause saying it was “too old” to support the multifunction printer so they would schedule a return to the end-user to have them upgraded to Windows 8 and higher.
Now, I have had a little experience with Ricoh hardware but these were connected and controlled by EFI® Fiery® Digital Print Servers and had only one operator who received jobs from all the end-users in the company so I did not know what to expect but I have numerous experience installing a network printer on Windows XP so I decided to use that technique when working a Ricoh Multifunction Printer.
The Correct Way
Ricoh has gone out of their way to make drivers available for you so if you do not want to incur an issue for the user, download the drivers from the website for use on the system. You won’t have a problem unless the system is a MacBook or iMac running macOS because the Ricoh MFP will require additional parts (an SD Card Post Scripts worth US$500) which the company may not have thought to get if their user base is 99% Windows machines.
The Lazy Way
Below is one of the lazy way the associates in the IT Department are installing. As you can see, the IP address will have an issue during install and the users will be lucky if they can print for more than a week. They won’t as once the PC is powered down for the weekend, it’s game over.
Stephan Pringle
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