• Background
    • Awards
    • Biography
    • Resume
  • Blog
    • Technical Support Blog
    • Cookie Policy
    • Galleries
      • Photo Gallery
      • Video Gallery
    • Glossary
  • Contact
    • Contact
    • Social Networks
  • IT
    • Downloads
      • Windows
    • Equipment
    • Hardware
    • Software
    • Testimonial
    • Information Technology
  • Projects
    • Business Projects
    • PC Projects
      • Hackintosh Laptop Projects
      • Hackintosh Desktop Projects
    • Website Projects
    • More Projects
  • Service Rates
    • Business Rates
    • Residential Rates

49.38.07 Error (4a04)

Saturday, October 18, 2003 Articles, Tips Comments Off on 49.38.07 Error (4a04)

When you do repairs and deal with clients that are owners of printers manufactured by HP, you will eventually get a call for a 49 Error. One that I get so frequently that I walk the client through it over the phone without checking the Knowledge Base is the 49.0665 Error but on this occasion, the client reported a 49.38.07 Error (4a04) and since there are not a lot of articles and videos on it, I am going to detail it here.

https://www.youtube.com/watch?v=bnP6LbjzMC4

00:00 – 49.38.07 Error (4a04).
00:10 – Removing all consumables.
00:30 – Testing the printer sensors.
01:00 – HP LaserJet 600 M602.
01:50 – Close top cover message.
01:55 – Tray 2 is open message.
02:00 – Install Black Cartridge sensor message.
03:38 – 10.00.01 Supply Memory Error

After I arrived at the client, I removed as many consumable parts from the printer as I could to see if it was a sensor issue and received the 10.00.01 Supply Memory Error during troubleshooting which indicated that the client needed to replace their genuine HP ink cartridge due to a bad sensor on the cartridge.

As soon as I installed the replacement cartridge, both error messages went away and the print jobs from the previous night came out so it was unnecessary for me to have to look up how to access the Preboot Menu on HP Printers during this service call to flash any firmware.

Affected HP Printer Models
* HP LaserJet Enterprise M600 M602
* HP LaserJet Enterprise M806

Working Solutions
* 10.00.01 – Replace Ink Cartridge
* Replace Paper in Tray # – Replace Paper in Tray #

The following two tabs change content below.
  • Bio
  • Latest Posts
facebook-profile-picture
My Twitter profileMy Facebook profileMy LinkedIn profileMy Instagram profileMy Pinterest profileMy YouTube channel

Stephan Pringle

Technology Support Specialist at Sipylus
About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.
facebook-profile-picture
My Twitter profileMy Facebook profileMy LinkedIn profileMy Instagram profileMy Pinterest profileMy YouTube channel

Latest posts by Stephan Pringle (see all)

  • HP Color LaserJet Pro MFP M477fdw - Friday, April 14, 2023

Related posts:

  1. 10.00.01 Supply Memory Error
  2. 59.F0 Error
  3. Misprint. Press [OK] to Continue
  4. HP LaserJet 9050n
  5. HP OfficeJet Pro X451DN
  6. 49.0665 SERVICE ERROR
  7. Error Writing to LPT1
  8. Out of Paper
  9. HP LaserJet Enterprise M806
  10. 99.09.67 Error
  11. USB Error
  12. HP Color LaserJet 4600
  13. Preboot Menu on HP Printers
  14. HP Deskjet 895Cse
  15. ORA-12541 Error Message
  16. Alps_SetMouseMonitor Error!!
  17. HP LaserJet 9050: Printer Does Not Turn On
  18. CutePDF
  19. HP LaserJet 6L on Windows 8
  20. HP LaserJet 6L on Windows 8.1

Comments are closed.




Copyright © 1990-2023 Stephan Pringle. All rights reserved.

The information contained on this website is for your personal use only.
It may not be reproduced in whole or in part, by any means, for dissemination without our written permission.

Stephan Pringle

Technical Support Specialist

  • Keyword Search

  • Topic Sponsor